ZI-ARGUS: Capabilities and Services - Maintenance and Support

Maintenance and Support

Having a quality, reliable source for technical support is an important factor in choosing a total solution provider. ZI-ARGUS’s support teams are readily available to respond in the event of unexpected breakdown and keep costly downtime to a minimum.

ZI-ARGUS's support department helps organizations achieve their business goals and objectives, by providing continuous support and value added services. We also offers complete maintenance outsourcing services for all installed plant automation systems. Services are available for each production facility, for every level of automation and for the entire life cycle of any plant.

Our support department consists of experienced service engineers to maintain and support your systems. We offer complete range of services and supports include;

Service Contracts

Preventive Maintenance (PM)

Support Line and Call Handling Center

24 hrs/ 7 dys Support Line

Repair/Service Work at ZI-ARGUS Service Center

Industrial Automation Devices
Power Electronic Devices
Instrument and Measuring Devices

Repair/Service Work at Site by Field Service

This service will serve the customer on normal request or emergency call.
Any repair work; fixing the problem will be solve by our experienced field engineer.

Spare Parts Logistics

Stock available in ZI-ARGUS Service Center (at Distributor)
Delivery Time Normal: 2-3 weeks
Emergency: 24 hours (Premium Charge)
Parts Contract

Training

Arrange the in-house training as requested
Perform the onsite training for some kind of control system which is used in the factory
Provide the technical document as requested for the existing system in either English or Thai version